Know Your Customer Form free text Answer Extraction 

Our AiA Know Your Customer (KYC) project focuses on enhancing the accuracy and efficiency of extracting and analyzing handwritten responses in banking forms. Designed to streamline the onboarding process, the project uses AI to recognize, transcribe, and analyze sentiment in customer responses to assess their validity or flag potential fraud. This project, initiated in 2023, remains ongoing, with continued improvements as more labeled data becomes available, allowing the model to achieve higher accuracy. 

The initial model performance, based on 410 labeled responses, showed promising but evolving results: 

As the model has been trained on a larger dataset of 3,380 responses, its performance has significantly improved: 

By building on this momentum and continuously adding labeled data, we’re pushing toward even greater accuracy and reliability in KYC document processing. This project is a step forward in using AI-driven sentiment analysis to enhance customer verification processes, providing banks with a robust tool for onboarding and fraud prevention.